FAQ

Frequently asked questions

Everything you need to know about implementing, integrating, and working with Heartvue.

How long does implementation take?

Most health systems are live within 4–8 weeks. Our team handles EMR and PACS integration, clinician training, and validation workflows so your team can focus on patient care.

Does Heartvue integrate with our existing systems?

Yes. Heartvue is built with HL7 and FHIR standards compliance and integrates directly with leading EMR and PACS platforms. Our cloud-first architecture supports seamless connectivity.

Is Heartvue FDA-cleared?

Heartvue.Proton is FDA 510(k) cleared. Heartvue.Echo is a revenue optimization platform, and thus does not require FDA oversight as a medical device.

What makes Heartvue.Proton different from other cardiac MRI packages?

Heartvue.Proton is the only fully automated cardiac MRI package: no clicks, no landmark points, no contouring. Measurements are complete when the study opens, with strain, perfusion, LGE, ECV, and T1 mapping modules.

What kind of support do you provide?

Every customer gets a dedicated implementation manager and access to our clinical success team. We provide onboarding, ongoing training, and responsive technical support.

How is data security handled?

Heartvue is HIPAA compliant with SOC II certification. All data is encrypted in transit and at rest, and we maintain strict access controls.

How do I get started?

Request a demo. We start with a 30-minute discovery call, follow with a personalized walkthrough, and then run a focused pilot — most sites are live in as little as 4 weeks.

Still have questions?

Our team is happy to walk you through Heartvue.Proton and Heartvue.Echo.

Request a Demo